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SMOKESUM

Refund and Returns Policy

Effective Date: 25/02/2025

At SmokeSum.space, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging.
  • Returns must be requested within [X] days of receiving your order.
  • Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
  • Certain products, such as consumables (e.g., vape cartridges, edibles), cannot be returned for safety and hygiene reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us at [Your Support Email] or [Your Contact Number] with your order number and reason for return.
  2. Once approved, we will provide return instructions, including the return address.
  3. Securely package the item and ship it back using a trackable shipping method. Return shipping costs are the responsibility of the customer.
  4. After receiving and inspecting the return, we will process a refund or exchange based on your preference.

3. Refund Policy

  • Approved refunds will be issued to the original payment method within [X] business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • If the item is damaged or defective upon arrival, please provide photos within [X] days of delivery to qualify for a replacement or refund.

4. Order Cancellations

  • Orders can be canceled within [X] hours of purchase if they have not yet been shipped.
  • Once an order has been processed for shipping, it cannot be canceled.

5. Exchanges

We allow product exchanges for items of equal or lesser value, subject to availability. Please contact us to arrange an exchange.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [X] days of delivery with photos of the issue. We will work with you to resolve the problem promptly.

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or opened products.
  • Clearance or final sale items.
  • Perishable or consumable products.

8. Contact Us

For any return or refund inquiries, please reach out to us:

📧 Email: info@smokesum.space
By making a purchase on SmokeSum.space, you acknowledge and agree to this Refund & Returns Policy.